Our Commitment
At ANDREGA LTD, customer satisfaction is a priority. We stand behind the quality of our dry lining and plasterboard installation services and aim to resolve any issues fairly, professionally, and transparently.
1. Satisfaction Guarantee
We are committed to delivering work that meets agreed standards and specifications. Our satisfaction guarantee covers:
- Quality of workmanship
- Compliance with agreed project scope and drawings
- Correct installation of plasterboard systems
- Completion within agreed timeframes (subject to site conditions)
If any issues arise, we will make reasonable efforts to correct them before considering a refund.
2. Cancellation Policy
We understand that plans can change. Our cancellation policy is as follows:
More than 48 hours before scheduled start
Full refund of any deposit paid, minus a £25 administration fee
24–48 hours before scheduled start
- 50% refund of the deposit
- One reschedule permitted at no additional cost
Less than 24 hours before scheduled start
- Deposit is non-refundable
- One reschedule within 30 days subject to a £50 rescheduling fee
3. Refund Eligibility
You may be eligible for a refund if:
- Work does not meet the agreed written specifications
- Work is not completed within the agreed timeframe (excluding delays outside our control)
- Significant workmanship defects are identified within the 6-month workmanship period
- We are unable to commence or complete the project for operational reasons
4. Non-Refundable Items
Refunds will not be issued for:
- Materials already purchased or installed
- Work completed in accordance with the agreed scope
- Changes of mind after work has started
- Delays caused by client-side issues (access, preparation, instructions)
- Third-party services or materials sourced on the client’s behalf
- Site visits, measurements, or consultations once delivered
5. Refund Process
To request a refund:
- Contact Us within 14 days of work completion
- Provide Details, including project address and description of the issue
- Inspection – allow us the opportunity to inspect and remedy the issue
- Resolution – we will respond within 5 business days of inspection
- Processing – approved refunds are processed within 5–10 business days
Faster Resolution
Providing clear photos of the issue will help us assess and resolve matters more efficiently.
6. Refund Method
Approved refunds will be issued to the original payment method:
- Credit/Debit Card: 5–10 business days
- Bank Transfer: 3–5 business days
Partial Refunds
Refunds may be calculated proportionally based on work completed and materials used.
Example:
- 50% of work completed on a £1,000 project → refund up to £500 minus materials
- 75% of work completed on a £2,000 project → refund up to £500 minus materials
7. Chargebacks
If you are considering a chargeback with your bank or card provider, we kindly ask that you contact us first.
Direct communication often allows us to resolve issues much faster than the formal dispute process.
Contact:
📧 laruvnvltd@gmail.com
📞 07549 972137
In most cases, concerns can be addressed within 5 business days.
8. Disputes
If you remain unsatisfied after our review, you may:
- Request escalation to company management
- Seek guidance from Citizens Advice
- Use alternative dispute resolution services
- Pursue remedies available under UK consumer law
ANDREGA LTD is committed to fair, lawful, and transparent dispute resolution.
9. Contact Us
For refund or cancellation requests, please contact:
ANDREGA LTD
262a, Stamford Hill, London, England, N16 6TU
Phone: 07549972137
Email: laruvnvltd@gmail.com